Trade terms and conditions Bio Live Sleep @ Microbz

CANCELLATION AND RETURNS POLICY

To cancel your order, you can notify us by email at trade@microbz.co.uk before we have dispatched the goods to you. We will issue a full refund net of any costs incurred in processing any payment and any costs incurred in preparation for fulfilling your order such as advance courier fees (but excluding the cost of the product itself).

You can return goods you have ordered from us within 14 days of receipt for a full refund or exchange. The goods must be unopened and with all packaging returned intact. Unless the liability for the return lies with us, the costs of returning goods to us shall be with you and in this case that cost will be deducted from the amount described below

Upon receipt of the goods by us we will give you a full refund of the amount paid or an exchange as required.

Delivery

Standard orders are sent using Royal Mail Second Class. Please allow 3-5 working days to receive your package within the UK. Royal Mail First Class shipping is available at extra cost. Large orders and overseas orders are sent via trackable courier within one working day. We can deliver to your home address, work address or friend’s address if you are buying a gift for someone and wish it to be sent directly to them.

  • Average lead time between stock ordered and delivered is 3- 5 working days once payment has been received.
  • Your order will be sent by the method for which you have been charged.
  • If you require your order to be delivered on a specified date, please note that your order placement including full payment must be completed 2 days prior to your required delivery date.

Returns and Refunds

We are confident that you will be satisfied with your Microbz purchase. However, if this is not the case, please contact us at info@microbz.co.uk or on 01249 760486 as soon as possible and, with your agreement, we can decide whether to provide you with a replacement product, an alternative product or to issue a full refund. At our discretion we may require you to return the goods in question at our cost.

 

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